Office hours: 9:00 AM – 9:00 PM during the season from May to October of each year.
Exceeding the maximum occupancy for each cottage is strictly prohibited by the Fire Marshall. If maximum occupancy listed in any cottage is breached, additional charges or eviction without refund will apply.
Check-in: 3:00 PM
Check-out: 10:00 AM
For each unreturned or destroyed key card, there will be a charge. Anyone not approved, that checks out after 10:00 AM will be charged a late fee which will be the cost of another day.
No pets are permitted on the property or inside the cottages
We love animals, but unfortunately, we cannot allow pets in the cottages.
Pet/Guest eviction without refund if found on the property. Cleaning Fine $350.00.
Smoking of anything is prohibited in the Town of Truro in accordance with M.G.L. Ch. 270, § 22.
The designated smoking area is the parking lot across the street. If anyone is found smoking near or within 40 feet of the cottages, they will be asked to leave and this is punishable by law as per the GS of MASS CH 270 Paragraph 22. And there will be an additional $250 cleaning cost in addition to any fine by the town.
Any loud or disruptive behavior, abuse of alcohol or drug usage, profanity, or misconduct of any kind will not be tolerated. All guests will be evicted without a refund of the cottage cost.
Cash, American Express, Mastercard, Visa & Discover. Checks only accepted 30 days or more before arrival.
At the time of a reservation, a deposit of 50% of the total cost of the reservation will be required. The balance due for the entire reservation will be required 30 days before arrival, NO EXCEPTIONS. Should a reservation be made within the 30 days before arrival the prepayment of the full amount is due upon making the reservation.
Dispose of all garbage in the outside garbage dumpster.
Housekeeping services will not be provided during your stay unless requested; there will be an additional charge for various services. If additional housekeeping services are needed, please request a price sheet prior to check-in.
Use only toilet paper in the commode to prevent stoppage. There will be a charge by maintenance to unstop commodes.
Oceana Cottages will not be responsible for personal items left behind in the unit. If you request us to find items and mail them to you, they will be mailed COD or you will have to provide payment before we mail it.
If needed, an iron or hair dryer may be checked out at the office and must be returned at check out. A deposit of $10.00 is required to check an iron or hairdryer out at the office. Irons and hairdryers are on a first come first serve basis.
Suggestions of items to bring: hairdryer, iron, paper towels, Kleenex, charcoal and lighter fluid if the grill is charcoal, beach towels or extra towels, personal toiletries. YOU ARE PROVIDED A COURTESY SUPPLY OF SELECT ITEMS THAT YOU CAN REPLENISH ONCE A DAY AT THE LAUNDRY. Toilet paper will be limited to one roll per bedroom per cottage once a day.
Staff and Management Access
Members of staff and management may enter the premises for the purpose of inspection and verification of maximum occupancy at any time.
Lost & Found
If you leave an item(s) at the cottages and you want it returned there will be a $20.00 service fee plus the cost for shipping the item. You will need to supply us with a credit card to charge ahead of shipping.
We require 50% of the total amount due in order to make the reservation. We require a Damage Security Hold if your stay is paid entirely in cash; if damage or extra cleaning charges apply you will be notified in writing. When you check in your cottage, you are required to inspect the cottage and report any damages within the first two hours. If there are unreported damages after you check out, your damage deposit may be forfeited. A housekeeping/linen fee is charged based on the size of the cottage.
No shows will forfeit any monies put down.
No credit will be issued for unused portions of time in case of late arrival or early departure. We reserve the right to change cottages into like accommodations up to and including the day of arrival. Rates are subject to local and state sales tax.
REFUNDS: No refunds will be made for breakdown or malfunctions of appliances (heater, etc.), acts of God, and NO refunds will be made (because of weather) due to electrical power, water, outages, location of the cottage, presence of insects.
Liability: Under no circumstances will management be responsible for any loss, expense, damage, claim injury, direct or indirect, consequential or otherwise caused or incurred, as a result of any delays, substitutions, rescheduling, or changes in the provisions of accommodations or by reason of acts of God, or by agents, employees, subcontractors, third parties, or as a substitute. Oceana Cottages reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services. Management will not be responsible for accidents or injury to guests or for loss of money, jewelry, or valuables of any kind. If Oceana Cottages must seek a remedy in court for any reason, all attorney’s fees and court costs will be paid by the customer.